Marriott Vacations Work Values

Daily Duties at Marriott Vacations:

Primarily responsible for providing leadership and direction to the Owner Relations and Customer Relations staff at MVCI corporate headquarters. Acted on behalf of senior management to satisfactorily resolve customer service exceptions, ensuring a timely response to customer issues, training and empowering staff to serve as customer advocates and implement proactive measures that resulted in increased customer satisfaction. Also responsible for evaluating customer feedback, managing statistical reporting and data collection, and disseminating relevant information to the MVCI Executive Committee

What they like about Marriott Vacations:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Director, Sales, Manager, Operations, Salesforce, CRM, Call Center, Hotel, Resort, Telecom, Medical, pharmaceutical, Customer Service, Vacation Ownership, Crystal Reports, inbound, outbound, lead generation

Skills

Salesforce CRM Tool, Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Microsoft Outlook, Call Center Operations & Control, Strategic Planning & Implementation , Motivating Coach/Mentor & Team Leader , New Business Development , Genuine Customer Service Champion , Resourceful & Creative Problem Solver, Resourceful & Creative Problem Solver

These are some of the questions we asked our climbers about their experiences with Marriott Vacations: