Ace Cash Express Work Values

Daily Duties at Ace Cash Express:

Engineered a complete turnaround in a district that ranked last in the region (7 districts) and near the bottom nationally (105 districts) in overall performance results prior to arrival. This district had been through 3 DMs in the previous 12 months, was not meeting any performance goals, and struggled with low morale, inadequate staffing, and very poor teamwork. Fully accountable for all aspects of the business including sales, operations, customer service, payroll & expenses, P&L, staffing, talent development, and marketing. • Achieved considerable improvement in every area of the business, driving overall performance results from 97th to 21st in the country and from 7th to 3rd in the region. • Increased sales by 7.7% over LY – improved from 7th to 2nd in the region for total sales volume. • Increased average mystery shop scores from 71% to 95%, with a high of 99% in Q3 – best in the region. Improved from “bottom 10” to a consistent “top third” in the company. • Improved all operational standards and processes, and raised internal audit scores from 73% to 95%. • Consistently maintained a profit margin of 45% or higher. • Reduced payroll by 5% in the first year – on pace to repeat that this fiscal year. • Achieved a considerable reduction in employee turnover, improving from 90% to just 28% - ranked in the “top third” for retention on a consistent basis. Launched a new employee recognition program. • Developed, mentored, and promoted 8 associates to management positions. • Closed 2 underperforming stores and transitioned 75% of the business to other locations. • Selected to oversee another district (30 stores in total) during a DM leave.

What they like about Ace Cash Express:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Dallas, TX, District Manager, Leader, Recruiting, Training, Mentor

Skills

Training, Recruiting, Development, Project Management, P&L responsibility, Customer Experience

These are some of the questions we asked our climbers about their experiences with Ace Cash Express: