Sap Work Values

Daily Duties at Sap:

Reviewed and analyzed AS-IS processes, designed and implemented enhanced TO-BE processes for internal SAP customers worldwide to bring process efficiencies and improvements to existing work standards. • Assisted in new E-Commerce arena by developing initial response management roadmap for handling incoming web channels, driving future revenue by creating procesess for handling Global Text Chat interactions, as well as expanding and providing training for global implementations. • Implemented and trained CRM for external vendors for all Regions globally, maintaining 100% usage compliance. • Designed global process documentation and provided training to Internal Marketing Representatives for Activity and Lead management, improving customer satisfaction rates by 25% and employee productivity by 50%. • Supported Executive Management on ad hoc projects, performing gap analysis, ensuring alignment of processes with corporate rules, validation of business rules, end-to-end process support, creation and tracking of project plans from design through testing and implementation. • Gathered functional CRM business requirements, documenting and translating them to IT for Technical Development. • Tested and implemented new and existing business solutions from creation to production environment, resulting in 100% success rate. • Developed SAP's Core Business Processes within Response Management, liaising between Global Marketing Operations and Global Inside Marketing, identifying core processes and optimization areas for achieving process excellence and improvement by 90% in customer response rates. o Led SAP Marketing process improvements and training for 1,200+ users globally, ensuring balanced training across all users. • Directed and tracked CRM Marketing Solution Improvement Enhancement Requests for small project enhancements to mid-level projects resulting in 100% successful implementations. o Liaison between Information Technology and various business groups for CRM and other applications, gaining approval for net new requirements. o Evaluated impact of IT driven business changes on local business process support level, identifying roadblocks and developing changes for correction.

What they like about Sap:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

process designer, change management, business analyst, Requirements gathering, Design Thinking, Lean Analysis

Skills

Mentoring, Management, Call Center Management, Business Analysis, Process Design, Change Management, Trainer, Facilitator, Design Thinking, Lean Analysis, Six Sigma Techniques, Requirements Gathering, Project Management

These are some of the questions we asked our climbers about their experiences with Sap: