Sap Work Values

Daily Duties at Sap:

Reviewed and analyzed AS-IS processes, designed and implemented enhanced TO-BE processes for internal SAP customers worldwide to bring process efficiencies and improvements to existing work standards. • Assisted in new E-Commerce arena by developing initial response management roadmap for handling incoming web channels, driving future revenue by creating procesess for handling Global Text Chat interactions, as well as expanding and providing training for global implementations. • Implemented and trained CRM for external vendors for all Regions globally, maintaining 100% usage compliance. • Designed global process documentation and provided training to Internal Marketing Representatives for Activity and Lead management, improving customer satisfaction rates by 25% and employee productivity by 50%. • Supported Executive Management on ad hoc projects, performing gap analysis, ensuring alignment of processes with corporate rules, validation of business rules, end-to-end process support, creation and tracking of project plans from design through testing and implementation. • Gathered functional CRM business requirements, documenting and translating them to IT for Technical Development. • Tested and implemented new and existing business solutions from creation to production environment, resulting in 100% success rate. • Developed SAP's Core Business Processes within Response Management, liaising between Global Marketing Operations and Global Inside Marketing, identifying core processes and optimization areas for achieving process excellence and improvement by 90% in customer response rates. o Led SAP Marketing process improvements and training for 1,200+ users globally, ensuring balanced training across all users. • Directed and tracked CRM Marketing Solution Improvement Enhancement Requests for small project enhancements to mid-level projects resulting in 100% successful implementations. o Liaison between Information Technology and various business groups for CRM and other applications, gaining approval for net new requirements. o Evaluated impact of IT driven business changes on local business process support level, identifying roadblocks and developing changes for correction.

What they like about Sap:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

process designer, change management, business analyst, Requirements gathering, Design Thinking, Lean Analysis

Skills

Mentoring, Management, Call Center Management, Business Analysis, Process Design, Change Management, Trainer, Facilitator, Design Thinking, Lean Analysis, Six Sigma Techniques, Requirements Gathering, Project Management

These are some of the questions we asked our climbers about their experiences with Sap: