Rainin Instruments, Llc Work Values

Daily Duties at Rainin Instruments, Llc:

REGIONAL SERVICE MANAGER: My main responsibilities as the Regional Services Manager include: Managing four (4) remote repair, preventive maintenance (PM), and calibration facilities in the servicing of customer owned instruments. Managing a global technical support call center team of four (4) in providing timely technical support of company's products and services to customers, field sales and service personnel, and approved distributors. Provide global technical training of company's products, services, injection molding, and accessories. This includes needs analysis, curriculum design, LMS, classroom instruction, & web. Target audiences are field sales, field service, approved international distributors, customers of our products, and perspective clients. Secondary responsibilities include: All job responsibilities as held as the Technical Training Manager. Ensuring that the repair, maintenance and calibration of instruments meet ISO 9001, ISO 17025, NIST, and customer SOP standards. Audited and familiar with FDA, GMP, and GLP processes. Evaluating the technical skills of service personnel to determine necessary training. Keep stringent documentation, metrics, and reporting of all repairs, preventive maintenance, and calibration. Provide detailed customer reports when requested with instrument recommendations. Provide leadership and support for the global field sales and service staff. Develop, implement, and track the approved business plan, expense budgets, resource requirements, and P&L. Write and present monthly reports to senior management on the state of company products and services as reported to my technical support call center team. This includes complaints, requests for new products and services, and other comments. TECHNICAL TRAINING and TECHNICAL SUPPORT MANAGER Plan, organize, and formulate technical training policies, programs, metrics, and schedules, based on knowledge of identified technical training needs or changes in products, procedures, injection molding, or services. This includes involvement in organizational design and basic use with adult learning theory. Develop needs analysis, curriculum design, LMS, classroom instruction, & web training. Select the appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role-play, and LMS based training. Provide global technical training of company's products, services, and accessories. Keep accurate documentation of pre-tests, training, post-tests, instructor evaluations, audit trainings, and training recommendations. Target audiences are senior management, mid-level managers, field sales, field service, approved international distributors, customers of our products, and perspective clients. Develop and manage a cutting edge global technical support call center team in providing timely technical support and resolution of company's products and services to customers, field sales and service personnel, and approved distributors. Secondary responsibilities include: Partner with human resource department, analyzed job requirements and developed respective training programs accordingly. Collaborate with Sales and Marketing part of the organization and designed or tailored training requirements accordingly. Act as a back up and assisted HR with new employee orientation. Performed induction training and facility tours for better understanding of the organization. Review the progress of employees trained and assisted their managers in estimating program success with their employees. Enhance training programs when required and evaluated it on a regular basis. Produce competitive analysis materials comparing products with its key competitors through benchmark studies, market segmentation, value propositions, and good, better, best analogy. Write and develop a technical support representative (TSR) reference binder (as a back-up), shared point site of reference documents, and joint display area of company products for easy reference in providing timely support in real-time. Develop metrics for TSR’S, reviewing, and taking timely action as needed. Write customer-facing documents. Review, edit, and approve TSR documents. Supervise TSR investigations of reported complaints including confirmation of the reported “concern”, the root cause, recommended course of action, and recommended preventative action. TSR and manager reviews with QA and department manager(s) affected with recommended

What they like about Rainin Instruments, Llc:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Operations, Branch, and Multi-Site Management , Performance Management, Program & Policy Development, Team Building & People Developer, Regulatory Compliance (ISO 9001, ISO 17025, GMP), International Presenter, Training and Development, Leadership and Vision, Empowering and Supportive Leadership, Human Resources Management, International Customer Training, Technical Support Service -Call Center, Customer Relations

Skills

MS Office Suite, Oracle 11i, Syteline, Conetics, e-Time Payroll, FileMaker Pro, Halogens, Concur, Change Management - Who Moved My Cheese, Legendary Leadership - Ken Blanchard - One Minute Manager, Sales Logix CRM, Sales Force.Com - CRM, Adobe Presenter, Web-Ex and Video Conference, Adobe Presenter, Mac and PC Friendly User

These are some of the questions we asked our climbers about their experiences with Rainin Instruments, Llc: