Rainin Instruments, Llc Work Values

Daily Duties at Rainin Instruments, Llc:

Focus on global service operations and providing key account management and training support for our EU, APAC, and ROW locations. Directly manage multiple customer owned remote repair, preventive maintenance (PM), and calibration facilities for a top three (3) account. This includes global training, technical bulletins, service manuals, translations, spare parts, pricing, and technical support. Manage a global technical support call center team in providing timely technical support of company's products and services to customers, field sales and service personnel, and approved distributors. Provide product service management responsibilities for new product launches and existing product lines. This includes planning, research, timeline, milestones, deliverables, budgets, implementation, P&L, monitoring, spare parts, ERP, pricing, and EOL/EOSL. Secondary job responsibilities include: all job responsibilities as held as the Technical Training Manager and almost all Regional Service Manager duties. Partner with and routinely lead cross-functional teams in injection molding (class 100,000 clean room), packaging, manufacturing, quality, engineering, and sales and marketing in meeting global business needs. Write RFP’s, SLA’s, business plan proposals for service accounts. Write technical documentation, user manuals, SOP's, and training presentations. Manage the global service intranet page – grant access, approve and post content, update training calendar, and review for relevancy. Update and maintain training Db. Ensure audit ready. ISO 9001:2008 & ISO 17025:2005 readiness, audits, SOP’s, and processes.

What they like about Rainin Instruments, Llc:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Operations, Branch, and Multi-Site Management , Performance Management, Program & Policy Development, Team Building & People Developer, Regulatory Compliance (ISO 9001, ISO 17025, GMP), International Presenter, Training and Development, Leadership and Vision, Empowering and Supportive Leadership, Human Resources Management, International Customer Training, Technical Support Service -Call Center, Customer Relations

Skills

MS Office Suite, Oracle 11i, Syteline, Conetics, e-Time Payroll, FileMaker Pro, Halogens, Concur, Change Management - Who Moved My Cheese, Legendary Leadership - Ken Blanchard - One Minute Manager, Sales Logix CRM, Sales Force.Com - CRM, Adobe Presenter, Web-Ex and Video Conference, Adobe Presenter, Mac and PC Friendly User

These are some of the questions we asked our climbers about their experiences with Rainin Instruments, Llc: