Thermo Fisher Scientific Work Values

Daily Duties at Thermo Fisher Scientific:

Provide global product management and technical training support for the service and calibration of customer owned instruments and service center locations in NA, EU, and APAC. Research the global service market and write marketing based content, brochures, work instructions, procedures, and training presentations. Conduct extensive research into the service market. Develop market plans, roadmaps, timelines, milestones, and creative briefs; web based content, brochures, work instructions, and procedures. Trainings and procedures are geared to an ISO, FDA, and GMP environments. Lead high-level meetings with executive management in the areas of AOP, service budget, service markets, service business plans, strategies and tactics. Design, coordinate, provide training, and launch a unified global service program for NA, EU, and APAC. Provide various training sessions for customers, clients, & internal sales personnel. My secondary responsibilities include: Research, plan, develop, and launch a recycling program for service. Partner with global sales personnel in creating useful cheat sheets and customer-facing documents that can be used to promote service. Collaborate with global colleagues in a Matrix organizational environment in landing new service accounts. This includes RFP’s, SLA’s, business plans, conference calls, and determining scope of profitability. Leverage global service locations and key contacts to grow product sales through the back door of service. This includes review of service database, product equipment owned by customers, age of equipment, and failure rates. Provide product recommendations and lower total cost of ownership

What they like about Thermo Fisher Scientific:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Operations, Branch, and Multi-Site Management , Performance Management, Program & Policy Development, Team Building & People Developer, Regulatory Compliance (ISO 9001, ISO 17025, GMP), International Presenter, Training and Development, Leadership and Vision, Empowering and Supportive Leadership, Human Resources Management, International Customer Training, Technical Support Service -Call Center, Customer Relations

Skills

MS Office Suite, Oracle 11i, Syteline, Conetics, e-Time Payroll, FileMaker Pro, Halogens, Concur, Change Management - Who Moved My Cheese, Legendary Leadership - Ken Blanchard - One Minute Manager, Sales Logix CRM, Sales Force.Com - CRM, Adobe Presenter, Web-Ex and Video Conference, Adobe Presenter, Mac and PC Friendly User

These are some of the questions we asked our climbers about their experiences with Thermo Fisher Scientific: