Thermo Fisher Scientific Work Values

Daily Duties at Thermo Fisher Scientific:

Provide global product management and technical training support for the service and calibration of customer owned instruments and service center locations in NA, EU, and APAC. Research the global service market and write marketing based content, brochures, work instructions, procedures, and training presentations. Conduct extensive research into the service market. Develop market plans, roadmaps, timelines, milestones, and creative briefs; web based content, brochures, work instructions, and procedures. Trainings and procedures are geared to an ISO, FDA, and GMP environments. Lead high-level meetings with executive management in the areas of AOP, service budget, service markets, service business plans, strategies and tactics. Design, coordinate, provide training, and launch a unified global service program for NA, EU, and APAC. Provide various training sessions for customers, clients, & internal sales personnel. My secondary responsibilities include: Research, plan, develop, and launch a recycling program for service. Partner with global sales personnel in creating useful cheat sheets and customer-facing documents that can be used to promote service. Collaborate with global colleagues in a Matrix organizational environment in landing new service accounts. This includes RFP’s, SLA’s, business plans, conference calls, and determining scope of profitability. Leverage global service locations and key contacts to grow product sales through the back door of service. This includes review of service database, product equipment owned by customers, age of equipment, and failure rates. Provide product recommendations and lower total cost of ownership

What they like about Thermo Fisher Scientific:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Operations, Branch, and Multi-Site Management , Performance Management, Program & Policy Development, Team Building & People Developer, Regulatory Compliance (ISO 9001, ISO 17025, GMP), International Presenter, Training and Development, Leadership and Vision, Empowering and Supportive Leadership, Human Resources Management, International Customer Training, Technical Support Service -Call Center, Customer Relations

Skills

MS Office Suite, Oracle 11i, Syteline, Conetics, e-Time Payroll, FileMaker Pro, Halogens, Concur, Change Management - Who Moved My Cheese, Legendary Leadership - Ken Blanchard - One Minute Manager, Sales Logix CRM, Sales Force.Com - CRM, Adobe Presenter, Web-Ex and Video Conference, Adobe Presenter, Mac and PC Friendly User

These are some of the questions we asked our climbers about their experiences with Thermo Fisher Scientific: