Hope In Home Care Work Values

Daily Duties at Hope In Home Care:

Responsibilities includes directing the patient experience efforts and external clients via phone and/or in person. Provide customer service and problem resolution support, such as researching and resolving complex questions and problems by telephone and email. Conduct needed training programs and classes regarding systems and processes to improve and maintain staff knowledge base as it relates to Customer Service. Implement training and mentoring for new staff for Patient Services. Lead and direct patient experience initiatives throughout the organization. Maintains cooperative and effective workplace relationships and adheres to company Code of Conduct. Provide leadership and be a point of contact for patient experience and service with comprehensive knowledge of all patient experience. Identifies opportunities for patient experience improvement, and facilitates implementation of new practices, serve as content expert and active team member on process improvement projects, provides learning and development opportunities for employees to deliver exceptional customer service.  Assist in HR efforts for the organization by identifying qualified candidates such as Nurses and Executive level candidates. Screen, conduct interviews and offer recommendations of best candidates. Community outreach to organizations that support Seniors to gain valuable partnerships.

What they like about Hope In Home Care:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Patient Services, Manager, Healthcare , Director , Career Services, Administrator

Skills

Change Managment, Team Building, Client Managment

These are some of the questions we asked our climbers about their experiences with Hope In Home Care: