The Money Store Dba Hom Eq Servicing Work Values

Daily Duties at The Money Store Dba Hom Eq Servicing :

Led day to day operations management strategies to optimize business outcomes for this busy call center operations providing resources, loss mitigation programs and support for mortgage repayment clients; led tactical turn-around initiatives to increase proficiencies, customer service and positive business results. Maintained keen understanding of loss mitigation and risk management factors while aligning programs with organizational goals for revenue results; developed key benchmarks and metrics to have a constant insight into business performance and maintained 30+ day delinquencies significantly lower than industry expectation. Championed the expansion of the Early Loss Mitigation Servicing team to include 2 Managers and 24 Counselors; developed industry specific training programs to expand internal proficiencies across the board, and provided key leadership for this high performance team. Maintained oversight of front-end collections and loss mitigation operations; established standardized work rules. Implemented Repayment and Forbearance programs requirements with recidivism rates in excess of 1,000 basis point lower than company average.

What they like about The Money Store Dba Hom Eq Servicing :

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Problem Solver, Process Improvement, Loss Mitigation , Change Management, Quality Control , SDLC methodigies, Strong written and verbal skills, Systems Analyst, Business Analyst, Audits, Benifit Analyst, Risk Management, Internal Controls, Scheduling, QC/QA, Strategic Planning, Team Leadership / Motivation, Training / Development, QA Testing, Policy Development, Talent Management, Employee Engagement, Negotiations Policy Development, Performance Management, Needs Assessment, Customer Service, Project Management, Techincal Writing, Business Control Testing, QA / Control Management

Skills

Problem Solver, Process Improvement, Change Management, Quality Control Testing, Risk Analyst, Project Coordinator, Business Analyst, Technical Writer, Business Systems Analyst

These are some of the questions we asked our climbers about their experiences with The Money Store Dba Hom Eq Servicing :