Transamerica Life And Protection Work Values

Daily Duties at Transamerica Life And Protection:

Led a team of twenty-four employees with responsibilities for Licensing, Contracting and Compliance (L & C) shared services across the footprint of Life and Protection, the largest division of Transamerica. Oversaw shared services including compliance and quality review, reporting and department analytics, user acceptance testing, call center support, licensing/ appointment renewal, vendor management, business case development, and cost benefit analysis for seven L & C operational areas. Responsible for implementation of new relationships and products with Marketing Partners across the division, supporting increased sales objectives, with a $6 million department budget. • Implemented electronic agent on-boarding system, resulting in an over 15% reduction in staffing while also supporting increased recruitment. • Led implementation of imaging system to move from paper recruitment process, coupled with process efficiencies, resulting in nearly 50% reduction in staffing for impacted business area. • Led process improvement and innovation efforts, including Lean Methodology process improvement efforts, allowing support of over 500% increase in agent recruitment without staff additions. • Directed the implementation of a uniform application and contract for agent on-boarding across multiple sites and companies, reducing time to market document updates from 3 weeks to 3 days. • Created business cases to increase operational efficiencies and introduce automation processes within seven TL&P compensation systems, such as automation resulting in savings of $500K in billings annually, with a ROI of less than one year. • Improved service levels by 25% as manager of multi-site Agent Contact Center supporting Licensing and Contracting. • Implemented new Long Term Care (LTC) validation process ensuring compliance with state and federal requirements as additional lines of business were introduced. • Oversaw business transformation, merging seven L & C operational areas, while developing best practices implemented across sites. • Achieved company compliance for Market Conduct Exams, state reporting, internal audit and securities requirements, avoiding high risk of fines and remedial action plans for multiple statutory companies. • Managed vendor relationships, monitored vendor SLA adherence and assessed new vendors, including RFP review. • Implemented an average of 30 projects per year, consistently meeting target dates.

What they like about Transamerica Life And Protection:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

SDLC, Agile, Lean Six Sigma, TQM, Model Office, Quality Assurance, Licensing, Contracting, Project Management, Compliance, Operational Leadership, ACD, Waterfall, Program Management, Training, Strategic Planning, Budget Management, Innovation, Virtual Team Leadership, Coaching, Partnerships, Vendor Management, Business Case, Process Design, Efficiency Implementation, Business Analysis, HIPAA

Skills

Strategic Planning, Budget Management, Project Management, Process Improvement, Organizational Transformation, Virtual Team Leadership, Coaching, Partnerships, Vendor Management, Business Analysis, Process Design

These are some of the questions we asked our climbers about their experiences with Transamerica Life And Protection: