Maconomy Work Values

Daily Duties at Maconomy:

Provided first level support and relationship management for a financial software package which specializes in profitability on a project by project basis. • Established status conference calls with clients to ascertain areas where additional support or consulting would be beneficial. • Created Frequently Asked Questions (FAQS) for publication on the US website. Created Videos documenting FAQs for client use on support website. • Created report statistics to ensure continuous monitoring and improvement of support functions. These metrics helped ensure that the US office had the highest client satisfaction and highest case load globally. • Assisted business consultants with resolution of set up, software and hardware issues. • Acted as a single point of contact for clients for support, consulting, upgrades, and service pack installation needs. elated business.

What they like about Maconomy:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Skills

MS Office Suite, MS Project, Project Workbench, SAP, Oracle

These are some of the questions we asked our climbers about their experiences with Maconomy: