At&T Work Values

Daily Duties at At&T:

Led and developed team of 52 sales support managers and 5 senior sales support managers located in 16 offices across a five-state region. Trained and mentored managers to improve their service and technical knowledge. Headed process and project management functions for Customer Loyalty Team, managing personnel, and customer assignment changes to maintain proper alignment. • Directed focus groups and compliance checks to ensure sales and service compliance with Customer Loyalty Team processes and behaviors. • Acted as third-level escalation contact for government, education, and medical customers. • Ensured continuous follow-up on all customer communications. • Validated accuracy of customer contracts. • Conducted resource estimating to support annual budget requests. • Recommended process improvement needs to senior level managers.

What they like about At&T:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

development, training, coaching, project management, needs analysis, strategic agility, change management, Microsoft Word, SixSigma, Microsoft Excel, Microsoft Project, Microsoft Outlook, Microsoft Visio, call centers, telecommunications, strategy, leadership, management, facilitator, analysis, performance management, sales management, program management, process management, MPLS, VOIP, Cloud, employee relations, team building, leadership development, Microsoft PowerPoint, performance appraisals, operations management, accounting, financial reporting, fund raising

Skills

These are some of the questions we asked our climbers about their experiences with At&T: