At&T Work Values

Daily Duties at At&T:

Managed global, multi-billion dollar customer service experience for CVS/ Caremark, Toys R Us, and the Muscular Dystrophy Association (MDA). Developed customer service action plans to improve customers’ relationship. Collaborated with customers and account teams to uncover opportunities for improving customers’ experience. • Educated customer on processes and systems required for service delivery. Negotiated planned maintenance events to minimize impact on customers’ daily operations. • Addressed complex, escalated, customer service issues by managing internal communications and engaging staff to complete customers’ requests. • Identified and managed resources required to fulfill requests. Obtained buy-in and commitment from internal departments to assist in resolution of complicated and time-restricted customer issues. • Interfaced with customers and internal departments at all levels of organization, ensuring timely resolution of customers’ service delivery, service assurance, and billing issues. • Acted as single point of contact for all customer issues. Provided 24/7 support for third level escalations. • Developed and delivered face-to-face monthly stewardship presentations.

What they like about At&T:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

development, training, coaching, project management, needs analysis, strategic agility, change management, Microsoft Word, SixSigma, Microsoft Excel, Microsoft Project, Microsoft Outlook, Microsoft Visio, call centers, telecommunications, strategy, leadership, management, facilitator, analysis, performance management, sales management, program management, process management, MPLS, VOIP, Cloud, employee relations, team building, leadership development, Microsoft PowerPoint, performance appraisals, operations management, accounting, financial reporting, fund raising

Skills

These are some of the questions we asked our climbers about their experiences with At&T: