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24/7 Customer Work Values
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Daily Duties at 24/7 Customer:
• Call Monitoring and Call Analysis • Imparting feedback to analyze agent performance • Handled internal and External reports on agent performance • Call verification and reporting • Quality training for New hires • Key member in holding Weekly Internal and External Quality Audit Calibrations. • Mentoring newly appointed Quality Reps to attain mastery of their current position. • Responsible for consolidating quality audit reports and submitting them to Management. • Managed Weekly-off schedules and monitoring Schedules for the entire quality team- for 12 months.
What they like about 24/7 Customer:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Basic SQL, SalesForce, Lattice, Eloqua, SharePoint, Business Objects, Merced Systems, MS Office Excel, MS PowerPoint, MS word
Information about 24/7 Customer
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $80,000
These are some of the questions we asked our climbers about their experiences with 24/7 Customer:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at 24/7 Customer had these interests:
| Websites | |
|---|---|
| Faye Pereira https://www.linkedin.com |
Not too regular on linked in. I log in just to stay updated about my connections |
