The Cheesecake Factory Work Values

Daily Duties at The Cheesecake Factory:

• Managed and fully accountable for all balance sheet inputs to ensure restaurant and management team consistently delivered on an aggressive corporate budget of 34% return week over week. Activities included: o Growing sales for the restaurant – sales were at about $6 million in 2006 and have grown to just shy of $10 million o Management, oversight, and negotiation of all procurement activities, including food product, non-food product, and services from newly identified and/or existing vendors o Careful inventory management, including weekly inventory reviews, to ensure quality of product and to reduce waste/loss o Strategic labor management to ensure appropriate forecasting of staffing needs and to meet or beat labor budget o Daily quality review of product to ensure guest satisfaction and adherence to corporate standards o Implementation of a rigorous new hire training program to minimize staff errors, boost customer experience, and reduce waste/loss o Well-planned and effective execution of bi-annual new menu roll-out process o Implementation of tools, job aids, and checklists to help employees perform more effectively and efficiently • Managed a staff of 300+ employees, including a management staff of 11. Activities included: o Management and oversight of all hiring and/or termination decisions o Proactive talent management to ensure development and retention of top performers o Regular coaching/feedback and annual performance reviews for staff members to ensure strengths recognized and opportunities identified o Mentoring, coaching, and helping new General Managers within the region o Planning and execution of new hire and thereafter bi-annual and as-needed staff training plans o Regular food and safety training for all staff to guarantee safe and clean work environment o Thoughtful resolution of HR matters in coordination with corporate HR o Flexible scheduling to ensure managers had time with families and/or outside interests • Interacted daily with guests, vendors, and service providers answering questions in a friendly, timely, and value-add manner, including appropriate response to dissatisfaction or complaints • Consulted with corporate regarding staff questions/needs, guest requests, quality of product, facilities maintenance, equipment needs, product quality, and other issues as necessary • Ensured facilities safe and immaculately maintained

What they like about The Cheesecake Factory:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Richmond, General Manager, Budgeting, Forecasting, Human Resources, Talent/People Management, Competitive, Results Oriented, Hospitality

Skills

Restaurant Management, People/Talent Management, Budgeting, Labor Forecasting, Inventory Management, Customer Service, Training, Bilingual (Spanish)

These are some of the questions we asked our climbers about their experiences with The Cheesecake Factory: