Interested in finding more jobs in Dallas, TX? Click Here to create a Climber profile today!
Xerox (Formerly Acs) Work Values
Interested in finding out if you are the type of person this company is looking for? Create an account and take our patented DNA assessment now to see how you compare.
Daily Duties at Xerox (Formerly Acs) :
Responsible for all aspects and day-to-day activities of the service delivery function for multiple business units within ITO Global Service Delivery. Built outstanding client relationships and excelled in account development. Functional role as Service Delivery Manager, Service Desk Senior Manager, ISO 20000 IM/KM leader, and Strategic Unit Leader (SUL) for the Lewisville, Texas location. ▪ Responsible for ensuring service delivery for agreed upon SLAs for multiple business units. ▪ Monitor and report on service delivery metrics and overall performance. ▪ Single point of contact (SPOC) for all account escalation of major incidents. ▪ Incident Management, Change Management, Problem Management, and Knowledge Management. ▪ Communicate on major service outages/escalations. ▪ Coordinate planned changes with the Service Desk, Change Management, and Operations. ▪ Maintain relationships with technical teams, IT, and business partners. ▪ Manage service desk teams and individual objectives, performance and development. ▪ ISO 20000 Site Representative for Incident Management and Process Owner for Knowledge Management, developing, reporting, and analyzing KPIs. ▪ Actively engaged in new account pursuits, account modeling, and client presentations. ▪ Brought domestic business units up to the ITIL v3 standard in service delivery.
What they like about Xerox (Formerly Acs) :
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Information about Xerox (Formerly Acs)
Company Rank: Not Available
Average length of employment : 14 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Xerox (Formerly Acs) :
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
|
| Were you recognized for meeting or exceeding expectations? | 0.0 |
|
| Did you feel like your personal contribution was important? | 0.0 |
|
| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
