Eli Lilly And Company Work Values

Daily Duties at Eli Lilly And Company:

Global Customer Experience/Touchpoint Optimization Market Research Consultant lead. Responsibilities include the creation of customer satisfaction study framework for assessing Health Care Professional, Consumer and Payer customer experience at prioritized affiliate touchpoints. Responsibilities also include the evaluation and management of external market research agency partner(s), development and maintanence of survey questionnaire templates and a survey questionnaire template database, standardization of global governance measurement and procedures, development of closed-loop customer feedback processes including call center support, the evaluation of on-line real-time surveys and following global ePhMRA, Esomar, ICC, customer privacy, legal and compliance standards to be displayed through an online leadership reporting dashboard. The leadership reporting dashboards combine customer activity, customer satisfaction and Lilly sales data to construct a customer-centric marketing mix using predictive modeling. Secondary market research consultant responsibilities include qualitative (hypothesis generation) and quantitative (hypothesis testing) market research study execution, providing exploratory designer analyst and consultant coverage in loyalty relationship and customer satisfaction that include, but are not limited to the following areas: • Medical Information • Sales Rep Interactions • Faculty Management • Outcomes Liaison Interactions • Call Center Operations • Peer to Peer Programs • Advisory Boards • Account Manager Interactions • Clinical Trials • HCP Contracting • Meetings Management • Integrated Health Systems As the Global Market Research Consultant lead for customer experience, additional responsibilities include market research agency supplier management, business partner research management, brand marketing and market research team consultation and data synthesis globally to communicate results with business unit leadership.

What they like about Eli Lilly And Company:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

quantitative, qualitative, questionnaire, screener, Customer Experience, Customer Satisfaction, Loyalty, Net Promoter Score, NPS, primary market research, secondary market research, syndicated, survey, Discussion Guide, Supplier Management, Net Promoter System, Global, Market Research

Skills

Customer Satisfaction, Questionnaire Development, Net Promoter System/Score, Customer Loyalty, Customer Experience, Voice of Customer, Voice of Employee, SPSS, ePhMRA, Global Market Research, Qualitative Study Design , Quantitative Study Design, Respondent Screeners , Discussion Guides, Primary Market Research, Secondary Market Research, Syndicated Market Research, Customer Insights, Marketing Engineering, Marketing Analytics

These are some of the questions we asked our climbers about their experiences with Eli Lilly And Company: