Heartland Regional Medical Center Work Values

Daily Duties at Heartland Regional Medical Center:

Directed admissions, registration, scheduling, pre-certification and bed control departments. Staff of 50. Nurses and registration employees Project leader accountable to manage over $1M computer conversion designed to meet customer expectations and reduce overall costs using lean and six sigma methodology. Utilization of scheduling patients increased by 45% as a result of new procedures, processes and scheduling software enhancements. Partnered with key medical staff executives and organizational leadership to exceed organizational goals utilizing process, performance, and team effectiveness improvement through software technology advances utlizing six sigma and lean methodologies. Hired to change our patient process utilizing lean and six sigma methodology through patient focus groups, really answering concerns from our customers as to how we should process our patients throughout the physician offices and the hospital.. Developed budgets, reviewed those on a weekly basis or more, reviewed reports of insurance payment denials, #of patients contacting the call center, responsible for a call center. # of patients scheduled versus not scheduled. Designed and developed training curricula for the new software we were implementing and customer service and developed a training department. Hired staff and wrote development plans for poor performance, developed merit increase standards and set expectations for staff, developed all new processes through flow chart development of every single process we had in place using six sigma methodology to identify increased efficiency. Managed staff in two different buildings about 8 miles from each other. Traveled back and forth to meet with staff, leaders of the health plan and the billing office. Responsible to increase patient satisfaction as demonstrated through gallup reports that I closely monitored.

What they like about Heartland Regional Medical Center:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Strategic Planning, Leadership/Motivation, Training/Development, Change Management, Conflict Resolution, Relationship Management, Expense Control, Program Development, Healthcare Administration, Patient Relations

Skills

Financial Management, Strategic Planning, Operations Management, Team Leadership/Development, Process Improvement, Coaching/Training/Mentoring, Performance Management

These are some of the questions we asked our climbers about their experiences with Heartland Regional Medical Center: