Heartland Regional Medical Center Work Values

Daily Duties at Heartland Regional Medical Center:

Directed admissions, registration, scheduling, pre-certification and bed control departments. Staff of 50. Nurses and registration employees Project leader accountable to manage over $1M computer conversion designed to meet customer expectations and reduce overall costs using lean and six sigma methodology. Utilization of scheduling patients increased by 45% as a result of new procedures, processes and scheduling software enhancements. Partnered with key medical staff executives and organizational leadership to exceed organizational goals utilizing process, performance, and team effectiveness improvement through software technology advances utlizing six sigma and lean methodologies. Hired to change our patient process utilizing lean and six sigma methodology through patient focus groups, really answering concerns from our customers as to how we should process our patients throughout the physician offices and the hospital.. Developed budgets, reviewed those on a weekly basis or more, reviewed reports of insurance payment denials, #of patients contacting the call center, responsible for a call center. # of patients scheduled versus not scheduled. Designed and developed training curricula for the new software we were implementing and customer service and developed a training department. Hired staff and wrote development plans for poor performance, developed merit increase standards and set expectations for staff, developed all new processes through flow chart development of every single process we had in place using six sigma methodology to identify increased efficiency. Managed staff in two different buildings about 8 miles from each other. Traveled back and forth to meet with staff, leaders of the health plan and the billing office. Responsible to increase patient satisfaction as demonstrated through gallup reports that I closely monitored.

What they like about Heartland Regional Medical Center:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Strategic Planning, Leadership/Motivation, Training/Development, Change Management, Conflict Resolution, Relationship Management, Expense Control, Program Development, Healthcare Administration, Patient Relations

Skills

Financial Management, Strategic Planning, Operations Management, Team Leadership/Development, Process Improvement, Coaching/Training/Mentoring, Performance Management

These are some of the questions we asked our climbers about their experiences with Heartland Regional Medical Center: