American Express Work Values

Daily Duties at American Express:

Led a team of up to 18 employee's in Credit Operations (call center environment) with the responsibilities of driving results in collection efforts and customer service. Responsibilities as a Team Leader • Led a team of 15 credit analysts in Credit Operations • Train and coach direct reports on call effectiveness and ways to reduce call handling time and enhance the customer experience. • Monthly one-to-ones with team members to discuss employee development. • Completed call monitors to identify opportunities and provide the feedback to the team members. • Completed and delivered mid-year and year-end performance reviews. • Conducted weekly staff meetings with team members to provide updates • Attended weekly staff meetings with Sr. Leadership to receive department updates. • Worked closely with Risk partners to develop and provide feedback on policy and procedure.

What they like about American Express:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

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These are some of the questions we asked our climbers about their experiences with American Express: