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American Express Work Values
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Daily Duties at American Express:
Was one of four Team Leaders selected for the Client Management Pilot. Had to recruit and hire teams for the pilot, develop strategies, policies and procedures, and train the new team members and drive performance. • The pilot team consisted of a Director, 2 Customer Service Team Leaders, and 2 Credit Team Leaders (my position). This was the first attempt to integrate two departments with the goal of enhancing the customer experience. The pilot was successful and led to the development of a sales team that serviced the top customers for AMEX. • Assisted in the development of the metrics for the team • Led a team of 15 credit analysts in Credit Operations • Responsible to hire and train the new teams. • Train and coach direct reports on call effectiveness and ways to reduce call handling time and enhance the customer experience. • Monthly one-to-ones with team members to discuss employee development. • Completed call monitors to identify opportunities and provide the feedback to the team members. • Completed and delivered mid-year and year-end performance reviews. • Conducted weekly staff meetings with team members to provide updates • Attended weekly staff meetings with Sr. Leadership to receive department updates. • Worked closely with Risk partners to develop and provide feedback on policy and procedure. • Collaborated with the Marketing team to develop the training and delivered the training for the Client Management team.
What they like about American Express:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
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Information about American Express
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $67,500
These are some of the questions we asked our climbers about their experiences with American Express:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
