American Express Work Values

Daily Duties at American Express:

Managed a team of up to 10 underwriters. Responsibilities included recruitment, training and development, and team results as measured by a scorecard that included production as well as quality. Also was assigned to projects to include: training development, trainer, working with technology on updating the platform used, creating policy and documenting procedure. • Conducted weekly team staff meetings to communicate updates and address any concerns the underwriters have and conduct underwriting case studies. Had a team of 7 to 10 underwriters report to me. • Conducted monthly one-to-ones with team members to go over development plans and discuss opportunities for the underwriters. • Collaborated with peers (underwriting managers) to ensure consistent communication across all underwriting teams. • Complete 15 to 25 over empowerment reviews daily on files completed by underwriters to ensure a complete financial and risk analysis, sound decisions, and review procedural and compliance adherence. • Worked closely with the sales team to handle second level customer escalations often leading to interaction with the card member. • Collaborated with peers on a daily bases to discuss department strategy on implementation plans to address new or changing policy or procedure. • Worked in a department made up of 120 employees that included a VP, 2 directors, 6 managers (my position), 4 team leaders, 45 underwriters, and 62 front line employee’s. • The department processed 30,000 underwriting files per year with approval limits ranging from $1000 to $4,000,000 on charge and lending credit cards. • I was the subject matter expert for the department and collaborated with the technology team to create and enhance the platform used to record and store the underwriting files. Meetings were held to develop requirements, testing, and implementation of system development and enhancements. • I was responsible to complete mid-year and year-end performance reviews for my team. • I was the lead for the department in our secured options for the card member offering to increase the card members spend capacity with a CD or Letter of Credit. This included gathering the information required, assessing risk, and setting appropriate limits. • Collaborated with Risk partners located in NY to develop policy and procedure and provide feedback on observations from an operations perspective. • Develop training materials and conduct training as needed for the department. Training included, systems training, new hire training, and compliance training. • Involved in the new hire process by going over resume’s, conducting interviews, and the selection process. Also was responsible for training and the development of new hires on my team. • Day to day coaching and feedback sessions to improve performance. • High performing team ranked second within the department with the best results in procedural and compliance adherence. • Worked closely with peers on the department recognition program that aligned with company objectives. • Worked with 3rd party vendors to ensure compliance and procedural adherence.

What they like about American Express:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Skills

These are some of the questions we asked our climbers about their experiences with American Express: