Convergys Corporation Work Values

Daily Duties at Convergys Corporation:

Supported more than 500 employees ensuring quality customer service in a technological environment. Responsible for full scope of HR functions, including, hiring, employee relations, compensation, payroll, benefits and leadership for managers in federal and state employment regulations and laws. Executed work force reduction, developed severance packages and closed the contact center site. Leader of employee relations including, benefits for 1300 employees, concerns relating to all aspect of HR including recruiting, developing and writing job descriptions and HR policies, compensation, conduct, leaves of absence, WC, unemployment, and payroll issues. Business partner for management in performance management, safety, strategic management, extensive experience working with attorneys on legal issues. Leader in ramp-up of contact center and key contributor in action plans for corporate directives. Promoted employee relations initiatives, including employee morale building. Successfully maintained non-union working environment by implementing union avoidance campaign. Conducted orientations, training programs, focused on positive customer service, retention, team building and led safety committee meetings.

What they like about Convergys Corporation:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Human Resources Leader, Benefits Administration, Recruiting, Strategic Planning, Organizational Development, Compensation, Payroll, HR, Human Resources, Management

Skills

Employee Relations, Coaching and Development, Employment Laws, Interviewing and Hiring, Business Experience, Financial Analysis, HR, Human Resources, Compensation, Management

These are some of the questions we asked our climbers about their experiences with Convergys Corporation: