Percepta Work Values

Daily Duties at Percepta:

• Troubleshooting Internet Explorer (IE) browser, Microsoft office products, Java, Adobe and several of Ford Specific Software applications. • Created technical walkthroughs and user guides for coworkers and the dealers that we supported. • Educated dealers on how to use the Microsoft Dynamics software and how to resolve any issues with it. • Educated dealers on how to use various Ford Software applications. • Intergraded and Pilot tested a new Microsoft Dynamics Customer relationship management (CRM) System • Became the main support for the new CRM system for dealers. • Provide technical support for Web-based applications through FMCDealer to the US and Canada Ford, Lincoln, and Mercury (FLM) Dealerships. • Log issues via the request center and followed up to ensure resolution of the issue. • Ensured management team and agents are informed of outages, updated the Website when needed with this info. • Worked with Business Partners to resolve issues and discuss program changes, enhancements and improvement s for the team and the company. • Attended and oversaw the team meetings • Accurately respond to customer inquiries, document customer contacts and provide online support for applications. • Initiate outbound contacts as appropriate • Utilize available resources to respond to internal and external customer inquiries • Training new team members and complete training courses as directed by Operations and/or Training, Complete additional tasks and projects as needed. • Help identify process improvements and best practices for the team.

What they like about Percepta:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Microsoft SQL, Active Directory, Visio, Lync, Microsoft Office Products, Windows OS, Application Support, Hardware, Software, VOIP, enigneer

Skills

Hardware Installation and Troublshooting, Software Installation and Troublshooting, Active Directory , Microsoft Office Products, Microsoft Lync, Servers, Java, java (Read), C# (Read), Microsoft Exchange, Microsoft Exchange

These are some of the questions we asked our climbers about their experiences with Percepta: