Dexcom, Inc. Work Values

Daily Duties at Dexcom, Inc.:

-Utilized technical expertise to resolve complex and escalated product issues to complete client satisfaction via telephone or emails -Documented all calls real time into the Oracle software data base -Analyzed client data from the data software installed to resolve training issues and product performance issues -Ensured all aspect of product support were in compliance with FDA and HIPAA guidelines -Assisted in supporting the launch of each product line -Created a technical support exam for educating team members on the entire product line -Created a product support template, during the company startup period when technical support training was not structured, to help new coworkers gather complete customer information during the initial call -Communicated daily with multiple departments to resolve new and unusual client issues -Provided product training to clients as needed

What they like about Dexcom, Inc.:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Clinical, Laboratory, Scientist, Technical, Support, Product, Hardware, Software, trainer, complex troubleshooting, self-starter, detailed and results oriented, Work well under pressure, Proficient at multi-tasking, Excellent verbal and written skills, Team player

Skills

These are some of the questions we asked our climbers about their experiences with Dexcom, Inc.: