Adt Security Services Work Values

Daily Duties at Adt Security Services:

• Instrumental in improving customer satisfaction through feedback, logging out quality audits and developing employees. Pull calls to review with associates to provide guidance on how to improve the customer experience and the associate’s statistics. Get employees involved in all processes so they have more of a stake in the process and can provide feedback that may not have been thought of. • Solicit and provide feedback with my peers, associates and Senior Leaders to improve processes and make aware of potential concerns. • Enhance employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies including identifying the next step and what is needed to promote. • Maintain success plans and corrective actions to ensure open feedback and improvement. Create professional development plans to coach and progress them professionally. • Assist peers and associates in their daily tasks regardless of who they report to. • Through positive role modeling, demonstrates to all employees how to be a change agent. • Answers all associates questions and concerns by showing how to find the answer for future reference and ensure they have no further questions before leaving. • Exhibits expertise in resolving escalated customer service issues to ensure longevity of the customers and help associates do the same. • Regularly conducts interviews for new training agents for inbound and outbound portion of call center • Monitors reliability, talk time, after call work, and hold time daily • Approves time cards weekly and supervise entries daily • Delivers quality audits to each agent as one on one feedback sessions on their performance • Delivers monthly evaluations to each agent, provide actionable feedback to improve performance for next month • Reviews and monitors calls at random with agents on an as needed basis • Assists agents with their professional development and grooming for promotions

What they like about Adt Security Services:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Management, Curriculum Development, Diversity & Inclusion, Learning & Development, Adult Learning Theory, Jacksonville, Insurance

Skills

Facilitation, Relationship Building, Communication, Diversity & Inclusion

These are some of the questions we asked our climbers about their experiences with Adt Security Services: