Fidelity National Financial Work Values

Daily Duties at Fidelity National Financial:

Reported to the Call Center Manager and Call Center Supervisor. Was hired to accept inbound calls for assistance on programs, a total of 20 programs were supported. Was promoted to the level 2 position within 3 months. As a level 2 I was to help the other representatives on issues they were having and take the more difficult calls. Assisted the Call Center Manager with supervision of floor, when they were not at work. Prepared training material, daily KPI reports, weekly KPI reports, weekly report card for support staff, quarterly KPI reports, and presentations.

What they like about Fidelity National Financial:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Customer Service, Analytics, Order fulfillment, Training, relocation, website programs, computer based programs, Interview process up to extending the offer and on boarding, Coaching, Mentoring, Termination, Profit and loss statements monthly, Operations, customer retention, technical support, KPI's, Sales reports, Sales, Program Management, Performance Management, Strategic Planning, Call Center, Epicor, Order Processing

Skills

Customer Care, Customer Retention, Sales, Sales Analytics, Microsoft Excel, Coaching/ Mentoring, Communication, Salesforce.com, Technical Support, eCommerce, Training, Operations Management, team building, strategic planning, presentations, Change Management, Program Management, Project Management, Performance Management, Inventory controls, Call Centers, Microsoft Office Suite, Epicor, Logistics

These are some of the questions we asked our climbers about their experiences with Fidelity National Financial: