Fidelity National Financial Work Values

Daily Duties at Fidelity National Financial:

Reporting to the Customer Service Director. Was asked to help relocate the support center from Olathe, KS. to Santa Ana, CA. Hired and trained the new representatives and worked with the Olathe support center to transition the call from there to the new support center. Provided coaching, when needed and terminations when needed. Prepared daily support KPI reports, weekly KPI report, weekly support report cards, quarterly KPI reports, yearly KPI reports, and demographic reports, on current users and other reports as needed or requested. Attended trade shows and conducted user group. Worked with the development team to resolve known issues to help resolve known issues, with the products to reduce the number of support calls.

What they like about Fidelity National Financial:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Customer Service, Analytics, Order fulfillment, Training, relocation, website programs, computer based programs, Interview process up to extending the offer and on boarding, Coaching, Mentoring, Termination, Profit and loss statements monthly, Operations, customer retention, technical support, KPI's, Sales reports, Sales, Program Management, Performance Management, Strategic Planning, Call Center, Epicor, Order Processing

Skills

Customer Care, Customer Retention, Sales, Sales Analytics, Microsoft Excel, Coaching/ Mentoring, Communication, Salesforce.com, Technical Support, eCommerce, Training, Operations Management, team building, strategic planning, presentations, Change Management, Program Management, Project Management, Performance Management, Inventory controls, Call Centers, Microsoft Office Suite, Epicor, Logistics

These are some of the questions we asked our climbers about their experiences with Fidelity National Financial: