Fidelity National Financial Work Values

Daily Duties at Fidelity National Financial:

Was promoted to this position to train the customers on the use of the program and to provide training to internal support staff, reporting to the SVP of Sales. Training was provided via web based and live. Was also given the management of the customer service department, where established KPI's, and reported the KPI's daily to executive management. Hired, fired, trained, and coached support staff, order entry, and fulfillment teams. Prepared daily support KPI reports, weekly KPI report, weekly support report cards, quarterly KPI reports, yearly KPI reports, daily sales report, weekly sales reports, quarterly sales reports, yearly sales reports, reports showing sales per agent, commissions per agent, revenue reports, and demographic reports, on current users and other reports as needed or requested. Attended trade shows and conducted user group. Worked with the development team to resolve known issues to help resolve known issues, with the products to reduce the number of support calls. Transitioned the call center from Olathe, KS to Honolulu, HI and transitions the reports to another person, when I took another position. Traveled 25% of the time, until April of 2005 and then traveled 75% of the time. Trained new support center staff and trained customers of our website product on how to customize the website to each customers wishes.

What they like about Fidelity National Financial:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Customer Service, Analytics, Order fulfillment, Training, relocation, website programs, computer based programs, Interview process up to extending the offer and on boarding, Coaching, Mentoring, Termination, Profit and loss statements monthly, Operations, customer retention, technical support, KPI's, Sales reports, Sales, Program Management, Performance Management, Strategic Planning, Call Center, Epicor, Order Processing

Skills

Customer Care, Customer Retention, Sales, Sales Analytics, Microsoft Excel, Coaching/ Mentoring, Communication, Salesforce.com, Technical Support, eCommerce, Training, Operations Management, team building, strategic planning, presentations, Change Management, Program Management, Project Management, Performance Management, Inventory controls, Call Centers, Microsoft Office Suite, Epicor, Logistics

These are some of the questions we asked our climbers about their experiences with Fidelity National Financial: