Fidelity National Financial Work Values

Daily Duties at Fidelity National Financial:

This position was to assist the SVP of Sales, to create a product book, track sales, track sales pipeline, track commissions, and help plan sales meetings. Provided high level support on products to high clients. Given operational management of the call center supporting twelve different products with responsibility for personnel management, resource planning, workflow scheduling, and customer service. Training was provided via web based and live. Was also given the management of the customer service department, where established KPI's, and reported the KPI's daily to executive management. Hired, fired, trained, and coached support staff, order entry, and fulfillment teams. Prepared daily support KPI reports, weekly KPI report, weekly support report cards, quarterly KPI reports, yearly KPI reports, daily sales report, weekly sales reports, quarterly sales reports, yearly sales reports, reports showing sales per agent, commissions per agent, revenue reports, and demographic reports, on current users and other reports as needed or requested. Attended trade shows and conducted user group. Worked with the development team to resolve known issues to help resolve known issues, with the products to reduce the number of support calls.

What they like about Fidelity National Financial:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Customer Service, Analytics, Order fulfillment, Training, relocation, website programs, computer based programs, Interview process up to extending the offer and on boarding, Coaching, Mentoring, Termination, Profit and loss statements monthly, Operations, customer retention, technical support, KPI's, Sales reports, Sales, Program Management, Performance Management, Strategic Planning, Call Center, Epicor, Order Processing

Skills

Customer Care, Customer Retention, Sales, Sales Analytics, Microsoft Excel, Coaching/ Mentoring, Communication, Salesforce.com, Technical Support, eCommerce, Training, Operations Management, team building, strategic planning, presentations, Change Management, Program Management, Project Management, Performance Management, Inventory controls, Call Centers, Microsoft Office Suite, Epicor, Logistics

These are some of the questions we asked our climbers about their experiences with Fidelity National Financial: