Fidelity National Financial Work Values

Daily Duties at Fidelity National Financial:

Reported to the SVP/ GM of MLS Solutions. Managed employees in all areas of the daily operation, including sales, fulfillment, and technical support, using coaching and mentoring skills to develop strong teams, improving staff performance, accountability, morale, and retention. Handled diverse priorities including inventory procurement and management, commission reporting, revenue and sales reporting, preparation of monthly allocation costs, and client refunds. Used consultative sales skills to close sales with new and existing clients, skillfully negotiating contracts that increased overall revenue growth and net profitability. Exercised outstanding interpersonal and analytical talents to provide timely and effective resolutions to complex customer concerns and problems without loss of client goodwill or risk of further escalation. Responsibility for business development, revenue and tactical growth, strategic planning, budget administration, P&L management, and relationship management. Leveraged strong management skills to administer a $3.5 million annual operating budget and manage the monthly and annual P&L statements, minimizing costs and expenses and maximizing net profitability. Spearheaded sales and business development efforts including lead generation, proposal development, sales negotiations, client acquisition and retention, prospecting, networking, and presentations.Forged, nurtured, and maintained strong client relationships through effective relationship and account management, improving client satisfaction, retention, and referrals annually. Collaborated closely with the technical team to drive improvements in the current technology platform and the implementation of product enhancements that optimize company performance. Represented the company at trade shows and special events, enhancing the company profile within the external market, leading to improved levels of business performance and revenue growth. Was on the team that worked on several M&A proposals until the unit was sold and worked with the buyers to transition that staff and technology.

What they like about Fidelity National Financial:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Customer Service, Analytics, Order fulfillment, Training, relocation, website programs, computer based programs, Interview process up to extending the offer and on boarding, Coaching, Mentoring, Termination, Profit and loss statements monthly, Operations, customer retention, technical support, KPI's, Sales reports, Sales, Program Management, Performance Management, Strategic Planning, Call Center, Epicor, Order Processing

Skills

Customer Care, Customer Retention, Sales, Sales Analytics, Microsoft Excel, Coaching/ Mentoring, Communication, Salesforce.com, Technical Support, eCommerce, Training, Operations Management, team building, strategic planning, presentations, Change Management, Program Management, Project Management, Performance Management, Inventory controls, Call Centers, Microsoft Office Suite, Epicor, Logistics

These are some of the questions we asked our climbers about their experiences with Fidelity National Financial: