Nationstar Mortgage Work Values

Daily Duties at Nationstar Mortgage:

• Establishment of the Houston, Texas operations site • Management of Private Securities and Fannie Mae Portfolios valued at over $500 Million • Administration of call center operations developing process improvements • Development of workforce management metric and statistical reporting • Formation and implementation of customer service training material and guidelines • Creation and execution of successful dialer campaign strategies • Establishment and successful implementation of site business continuity plan (BCP) • Extensive expertise in forecasting and budgeting • Mentoring incoming managerial staff • Full financial accountability of site moral committee • Ensuring quality control and best practices implementation • Open space (facilities) selection and lease negotiations • Restructured supplemental compensation package • Assembling, training, forging, leading and directing high-performing teams

What they like about Nationstar Mortgage:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Staff development, loss severity, loss mitigation, training, customer focus, business continuity

Skills

Staff development, risk management, loss severity, budgeting, recruiting, collections, FDCPA, loss mitigation, technical aptitude, project management, training, sphere of influence, motivational excellence, customer focus, special servicing, high touch protocol, bring structure to organizations, public relations, loss intervention, dialer strategy, fraud detection, business continuity, physical security, team building, mentoring and leadership, excellent communication skills

These are some of the questions we asked our climbers about their experiences with Nationstar Mortgage: