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Nationstar Mortgage Work Values
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Daily Duties at Nationstar Mortgage:
Worked closely with the Senior Vice President of the division; directed 40 line-level employees and 4 managers. In charge for meeting and exceeding aggressive delinquency reduction goals of a multibillion-dollar portfolio of FNMA residential mortgage loans. Forecasts delinquency reduction and sets monthly department goals. Directed all facets of call center operations including staffing, scheduling, reporting, performance coaching and training management. Trained managers in driving team performance and optimizing productivity level. Coordinated the development and implementation of various training programs. Established dialer strategy to ensure compliance with investor calling requirements. .
What they like about Nationstar Mortgage:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
process improvement, operations, team building, investor relation, Regulatory compliance, Leadership, Delinquency forecasting, Dialer campaign strategy, Training, User acceptance Testing, Call Center operations, Performance Management, Change agent, Accountability, Develop and execute strategy, Budget management
Skills
Microsoft Excel, leadership, change management, process improvement, call center management, Professional fluency in French, Professional fluency in Spanish, MS Office Suite, Regulatory Compliance, Outsourcing, Vendor Management, Project management, Performance coaching, mortgage servicing, Collections, Loss mitigation, Delinquency management, Risk management, business strategy, Loss recovery, Organizational Agility , Strategic Agility , Managing Vision and Purpose , Priority Setting, Fannie Mae, GSE, GSE, NMLS, NMLS, NMLS
Information about Nationstar Mortgage
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $95,000
These are some of the questions we asked our climbers about their experiences with Nationstar Mortgage:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
