Nationstar Mortgage Work Values

Daily Duties at Nationstar Mortgage:

Worked closely with the Senior Vice President of the division; directed 40 line-level employees and 4 managers. In charge for meeting and exceeding aggressive delinquency reduction goals of a multibillion-dollar portfolio of FNMA residential mortgage loans. Forecasts delinquency reduction and sets monthly department goals. Directed all facets of call center operations including staffing, scheduling, reporting, performance coaching and training management. Trained managers in driving team performance and optimizing productivity level. Coordinated the development and implementation of various training programs. Established dialer strategy to ensure compliance with investor calling requirements. .

What they like about Nationstar Mortgage:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

process improvement, operations, team building, investor relation, Regulatory compliance, Leadership, Delinquency forecasting, Dialer campaign strategy, Training, User acceptance Testing, Call Center operations, Performance Management, Change agent, Accountability, Develop and execute strategy, Budget management

Skills

Microsoft Excel, leadership, change management, process improvement, call center management, Professional fluency in French, Professional fluency in Spanish, MS Office Suite, Regulatory Compliance, Outsourcing, Vendor Management, Project management, Performance coaching, mortgage servicing, Collections, Loss mitigation, Delinquency management, Risk management, business strategy, Loss recovery, Organizational Agility , Strategic Agility , Managing Vision and Purpose , Priority Setting, Fannie Mae, GSE, GSE, NMLS, NMLS, NMLS

These are some of the questions we asked our climbers about their experiences with Nationstar Mortgage: