Nationstar Mortgage Work Values

Daily Duties at Nationstar Mortgage:

Worked closely with the Senior Vice President of the division; directed 40 line-level employees and 4 managers. In charge for meeting and exceeding aggressive delinquency reduction goals of a multibillion-dollar portfolio of FNMA residential mortgage loans. Forecasts delinquency reduction and sets monthly department goals. Directed all facets of call center operations including staffing, scheduling, reporting, performance coaching and training management. Trained managers in driving team performance and optimizing productivity level. Coordinated the development and implementation of various training programs. Established dialer strategy to ensure compliance with investor calling requirements. .

What they like about Nationstar Mortgage:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

process improvement, operations, team building, investor relation, Regulatory compliance, Leadership, Delinquency forecasting, Dialer campaign strategy, Training, User acceptance Testing, Call Center operations, Performance Management, Change agent, Accountability, Develop and execute strategy, Budget management

Skills

Microsoft Excel, leadership, change management, process improvement, call center management, Professional fluency in French, Professional fluency in Spanish, MS Office Suite, Regulatory Compliance, Outsourcing, Vendor Management, Project management, Performance coaching, mortgage servicing, Collections, Loss mitigation, Delinquency management, Risk management, business strategy, Loss recovery, Organizational Agility , Strategic Agility , Managing Vision and Purpose , Priority Setting, Fannie Mae, GSE, GSE, NMLS, NMLS, NMLS

These are some of the questions we asked our climbers about their experiences with Nationstar Mortgage: