Nationstar Mortgage Work Values

Daily Duties at Nationstar Mortgage:

 Key role in handling five team managers and fifty Foreclosure Prevention Specialists.  Developed and maintained productivity reports and dashboards for staff and management team.  Executed workout and delinquency reduction forecasting for the department.  Conduct monthly evaluations for department performance and present it to Executive Vice President of Servicing.  Instrumental in the development and implementation of a sound, effective call GAP strategy ensuring compliance with investor calling requirements.   Applied monthly call calibrations with investor FNMA and played a key role in the implementation of FNMA’s KYOCC call flow.

What they like about Nationstar Mortgage:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

process improvement, operations, team building, investor relation, Regulatory compliance, Leadership, Delinquency forecasting, Dialer campaign strategy, Training, User acceptance Testing, Call Center operations, Performance Management, Change agent, Accountability, Develop and execute strategy, Budget management

Skills

Microsoft Excel, leadership, change management, process improvement, call center management, Professional fluency in French, Professional fluency in Spanish, MS Office Suite, Regulatory Compliance, Outsourcing, Vendor Management, Project management, Performance coaching, mortgage servicing, Collections, Loss mitigation, Delinquency management, Risk management, business strategy, Loss recovery, Organizational Agility , Strategic Agility , Managing Vision and Purpose , Priority Setting, Fannie Mae, GSE, GSE, NMLS, NMLS, NMLS

These are some of the questions we asked our climbers about their experiences with Nationstar Mortgage: