Customer Support Work Values

Daily Duties at Customer Support:

Troubleshooting as a routine activity (CSR handling in MSS and BSS) with Creating solutions in Ericsson database to be used as a reference in other Ericsson offices(Primus) and involving in the other Ericsson markets within middle east to complete projects like APZ swap and SW upgrade mainly in Saudi Arabia (Aug-Sep 2005).key player in MVV project with Nokia SGSN& MSS and Huawei IN Network

What they like about Customer Support:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Support management, project management, Competence and Organization Management, Managed Service operation manager, Solution management

Skills

• Proven ability to team leadership, motivate and build up competent successful teams. • Highly skilled to build and maintain strong and effective relationships with suppliers and customers., • Achieving project and SLA targets in a dynamic and complex business environment with cost-effective manner. • Highly experience to manage team in diverse international environment's cultures and virtual team., • Highly experienced to manage big organization and big customers. • Highly Experienced emergency recovery ,critical incident management in engagement with C-Level management., • Highly experienced in financing and budgeting for projects and Departmental Operations Management. • Highly skilled in change management ,event management, project management and contract management, life cycle solution management., • Highly experienced in business driven and strategic planning for business and projects. • Highly experienced in service delivery and technical customer support process, Managed Services in Telecoms and IT projects., • Highly Experienced in MORE,PROP-C,SAP,SMS,OSDP, • Highly Experienced to lead and manage solution team , • Highly Experienced emergency recovery ,critical incident management in engagement with C-Level management.

These are some of the questions we asked our climbers about their experiences with Customer Support: