Customer Support Work Values

Daily Duties at Customer Support:

Troubleshooting as a routine activity (CSR handling in MSS and BSS) with Creating solutions in Ericsson database to be used as a reference in other Ericsson offices(Primus) and involving in the other Ericsson markets within middle east to complete projects like APZ swap and SW upgrade mainly in Saudi Arabia (Aug-Sep 2005).key player in MVV project with Nokia SGSN& MSS and Huawei IN Network

What they like about Customer Support:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Support management, project management, Competence and Organization Management, Managed Service operation manager, Solution management

Skills

• Proven ability to team leadership, motivate and build up competent successful teams. • Highly skilled to build and maintain strong and effective relationships with suppliers and customers., • Achieving project and SLA targets in a dynamic and complex business environment with cost-effective manner. • Highly experience to manage team in diverse international environment's cultures and virtual team., • Highly experienced to manage big organization and big customers. • Highly Experienced emergency recovery ,critical incident management in engagement with C-Level management., • Highly experienced in financing and budgeting for projects and Departmental Operations Management. • Highly skilled in change management ,event management, project management and contract management, life cycle solution management., • Highly experienced in business driven and strategic planning for business and projects. • Highly experienced in service delivery and technical customer support process, Managed Services in Telecoms and IT projects., • Highly Experienced in MORE,PROP-C,SAP,SMS,OSDP, • Highly Experienced to lead and manage solution team , • Highly Experienced emergency recovery ,critical incident management in engagement with C-Level management.

These are some of the questions we asked our climbers about their experiences with Customer Support: