Technical Customer Support Work Values

Daily Duties at Technical Customer Support:

Managed customer support contract (biggest operator in south Asia with more than 130 Million Subscribers) and Function management of other SDMs in team to secure our SLA ,business ,Margin ,Up sales in different product areas and services such as System Support ,Update Management ,Solution Management ,Proactive Support ,Hardware Support (SPMS, more than 35000 transaction per year).Managed to deliver Customer support process, tools such as SMS, Gols ,BENT with solution and life cycle management are in place.

What they like about Technical Customer Support:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Support management, project management, Competence and Organization Management, Managed Service operation manager, Solution management

Skills

• Proven ability to team leadership, motivate and build up competent successful teams. • Highly skilled to build and maintain strong and effective relationships with suppliers and customers., • Achieving project and SLA targets in a dynamic and complex business environment with cost-effective manner. • Highly experience to manage team in diverse international environment's cultures and virtual team., • Highly experienced to manage big organization and big customers. • Highly Experienced emergency recovery ,critical incident management in engagement with C-Level management., • Highly experienced in financing and budgeting for projects and Departmental Operations Management. • Highly skilled in change management ,event management, project management and contract management, life cycle solution management., • Highly experienced in business driven and strategic planning for business and projects. • Highly experienced in service delivery and technical customer support process, Managed Services in Telecoms and IT projects., • Highly Experienced in MORE,PROP-C,SAP,SMS,OSDP, • Highly Experienced to lead and manage solution team , • Highly Experienced emergency recovery ,critical incident management in engagement with C-Level management.

These are some of the questions we asked our climbers about their experiences with Technical Customer Support: