Aarp Work Values

Daily Duties at Aarp:

• Handles incoming calls or inquiries from prospective customers or clients • Assists customers effectively by solving customer disputes • Provides customer additional information or explains services • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to receive existing or potential sales outlets and other trade factors. • Recommends changes in products, service, and policy by evaluating results and competitive developments. • Discusses products offered and ensures customer satisfaction • Tactfully handles confrontational or stressful interactions with the public • Provides historical records by maintaining records on area and customer sales. • Completes supporting paperwork and data entry as required • Accurately captures customer information • Creates and maintains service reports • Strong communication and negotiation skills • Detail oriented and works with a high degree of accuracy • Ability to multitask • Handles confidential financial and personal information appropriately • Ability to tactfully handle stressful and difficult situations • Possess strong problem solving skills • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. • Calculate premiums and establish payment method. • Confer with clients to obtain and provide information when claims are made on a policy. • Develop marketing strategies to compete with other individuals or companies who sell insurance. • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. • Perform administrative tasks, such as maintaining records and handling policy renewals.

What they like about Aarp:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Java

Skills

Effective communication, Computer and technical literacy, Problem-solving/Creativity, Planning and organizing, Leadership and management, Teamwork skills, Interpersonal abilities

These are some of the questions we asked our climbers about their experiences with Aarp: