Covance Market Access Services Work Values

Daily Duties at Covance Market Access Services:

- Supervise operations staff. Serve as a supervisor, write performance reviews, and address personnel issues. Mentor operations staff to grow their customer service, reimbursement expertise, quality orientation, and technical and interpersonal skills. Assist in recruiting and maintaining appropriate staffing levels. - Thoroughly understand program processes. Drive process improvement to ensure work is completed in a timely, efficient, high quality manner. - Monitor individual productivity. Ensure that individual performance measures are met. Assist in the development of programs to reward high performers. Develop plans to address performance issues. - Monitor calls and quality performance standards from a technical and customer service perspective. - Develop and lead audio conferences, and other meetings as appropriate. Lead the portion of client conference calls and meetings that relate to call statistics, program updates, and reimbursement trends. Participate in other client meetings as appropriate. - Identify department and team training needs, develop and conduct trainings including new hire, refresher, ongoing project and technical trainings. - Identify program trends, assist with client reporting, as necessary. Review and edit standard reports before distribution to client services group.

What they like about Covance Market Access Services:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

health care, call center manager, operations supervisor, customer service

Skills

Supervise operations staff, Monitor individual productivity, Siebel Systems (Database)

These are some of the questions we asked our climbers about their experiences with Covance Market Access Services: