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Sprint Communications Work Values
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Daily Duties at Sprint Communications:
Pioneered and managed a new concept in Quality Assurance. Managed a team of 151 Quality analysts along with 6 Supervisors. As a team we monitored and evaluated the results of customer responses and agent activities to insure a cohesive application company-wide. The local site quality Supervisors and team members were monitored by my group through calibrations and brain storming sessions to verify they were up to date on changes and the companies expectations
What they like about Sprint Communications:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
quality assurance, contact center, program manager, project manager, technical support, operations manager
Skills
People Management and Development, Design and development of call center soutions , Quality Assurance management and understanding of concepts, Root Cause Analysis and reporting, Program / Project management concepts , Training and creation of training materials, Website management and creation
Information about Sprint Communications
Company Rank: Not Available
Average length of employment : 11 years
Average salary of employees: $82,000
These are some of the questions we asked our climbers about their experiences with Sprint Communications:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Sprint Communications had these interests:
| Books | |
|---|---|
Dr. Edward Deming |
Leadership principles from the father of quality |
| Call Center Management on Fast Forward |
Step by step guide for managing an incoming call center |
| How Did You Do It, Truett?: A Recipe for Success |
The story of S. Truett Cathy's rise to success with Chick-Fil-A. |
