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Sprint Communications Work Values
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Daily Duties at Sprint Communications:
Pioneered and managed a new concept in Quality Assurance. Managed a team of 151 Quality analysts along with 6 Supervisors. As a team we monitored and evaluated the results of customer responses and agent activities to insure a cohesive application company-wide. The local site quality Supervisors and team members were monitored by my group through calibrations and brain storming sessions to verify they were up to date on changes and the companies expectations
What they like about Sprint Communications:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
quality assurance, contact center, program manager, project manager, technical support, operations manager
Skills
People Management and Development, Design and development of call center soutions , Quality Assurance management and understanding of concepts, Root Cause Analysis and reporting, Program / Project management concepts , Training and creation of training materials, Website management and creation
Information about Sprint Communications
Company Rank: Not Available
Average length of employment : 11 years
Average salary of employees: $82,000
These are some of the questions we asked our climbers about their experiences with Sprint Communications:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Sprint Communications had these interests:
| Books | |
|---|---|
Dr. Edward Deming |
Leadership principles from the father of quality |
| Call Center Management on Fast Forward |
Step by step guide for managing an incoming call center |
| How Did You Do It, Truett?: A Recipe for Success |
The story of S. Truett Cathy's rise to success with Chick-Fil-A. |
