Sears Holding Corporation Work Values

Daily Duties at Sears Holding Corporation:

• Provides disciplined leadership including setting clear expectations and holding the team and self accountable for results. • Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager): • Minimum of 2 nights per week • Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday) • Follows the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up. • Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments. • Selects, develops and manages performance of individuals and team, measured by appropriate performance reports/scorecards/dashboards. • Attracts, hires and on-boards store staff as measured by appropriate performance scorecard, retention and new hire survey results. • Executes the client’s (brand/business) plan consistently across all departments and provide ongoing fact based feedback. • Consistently delivers acceptable results as measured by the Location Balanced Scorecard with an intense focus on customer service and sales growth. • Focuses and invests time on customer facing activities and processes. • Ensures the store is “Location Certified” and every associate is “Role Certified” to do his/her job; has primary accountability for Assistant Store Manager and Lead “Role Certification.” • Monitors and proactively addresses outliers, e.g.; customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance as measured by appropriate outlier report scorecard/dashboard. • Embeds the Company return policy and Pledge of Fairness. • Creates and maintains a culture of winning that resonates with associates. LEADERSHIP BEHAVIORS Customer: • Expects and inspects retail core processes and “clean and bright” standards. • Expects and inspects execution of client’s merchandising and operating plans. • Provides first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions. • Is the customer advocate and surfaces opportunities to improve the end-to-end customer experience. • Teaches, models and leads ways to satisfy customers, finds ways to say yes, e.g., helpful associates, complaint resolution, Store to Web. Leadership and People: • Personally supports, coaches and develops team members, creating an environment where our associates can be successful. • Facilitates dialogue between front-line associates and the store leadership team. • Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride. • Builds a strong bench of talent and strive to develop people for internal promotion. • Leads and embeds all Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.) Process: • Understands, leads, and embeds a standardized operating model that will earn preferred provider status in every store. • Rigorously inspects compliance with our operating model for consistency across all departments. • Executes and supports the client’s plan utilizing outlier reporting, scorecards and standardized reporting. • Ensures that all initiatives and processes are in full compliance with company policies and practices. Effectiveness: • Creates a selling culture that will meet/exceed clients’ sales plans. • Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions. • Achieves all miscellaneous income plans, e.g., merchandise replacement plans, protection agreements, new account generation, gift cards, email acquisition, etc… • Achieves controllable cost plans and identify and communicate continuous improvement opportunities. • Communicates opportunities and solutions that will allow clients to meet/exceed profit plans. Disciplined Decision Making: • Act as the eyes and ears of the client - provides clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc. • Utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities. • Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.

What they like about Sears Holding Corporation:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

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These are some of the questions we asked our climbers about their experiences with Sears Holding Corporation: