Fed Ex Office Work Values

Daily Duties at Fed Ex Office:

Managed post-sales relationship of assigned client base of accounts $2.1M in annual revenue. Maintained high level of client satisfaction by meeting all account plan goals set by client and organization. Delivered quarterly account reviews, handled billing, product, contract inquiries and identified risks and opportunities. •Recommended tactical solutions throughout account implementation phase during initial rollout of contracts and product releases, ensuring customer satisfaction and retention. •Served as key support resource and customer advocate, managing incidents and providing solutions on escalated cases. •Consulted with client key decision makers to understand business and technical priorities, leveraging FedEx solutions while maximizing clients ROI. •Liaised with internal partners such as IT, Legal and Finance throughout implementation stage of product installations, meeting contracted service level agreement. •Project managed efforts with team to improve contracting processes and presented solutions that increased contract renewals by 35% from prior year. •Served as educational resource by providing product knowledge and training on processes and procedures to clients which improved customer support efficiency by 20%. •Monitored contract expiration dates and engaged sales resources, facilitating contract renewals. •Coordinated all cross-functional internal teams, Legal, Contract Management and Finance to define and understand contract requirements and ensure Sarbanes-Oxley compliance. •Defined and managed service offerings for RFI / RFP initiatives with revenue potential of $250K or greater.

What they like about Fed Ex Office:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Project, Management, Account, Support, Client Relations, Account Relations

Skills

Account Management, Project Management, Contract Negotiations, Relationship Management, Product Development, Training and Development, Presentation and Public Speaking, Strategic Planning

These are some of the questions we asked our climbers about their experiences with Fed Ex Office: