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Fed Ex Office Work Values
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Daily Duties at Fed Ex Office:
Managed post-sales relationship of assigned client base of accounts $2.1M in annual revenue. Maintained high level of client satisfaction by meeting all account plan goals set by client and organization. Delivered quarterly account reviews, handled billing, product, contract inquiries and identified risks and opportunities. •Recommended tactical solutions throughout account implementation phase during initial rollout of contracts and product releases, ensuring customer satisfaction and retention. •Served as key support resource and customer advocate, managing incidents and providing solutions on escalated cases. •Consulted with client key decision makers to understand business and technical priorities, leveraging FedEx solutions while maximizing clients ROI. •Liaised with internal partners such as IT, Legal and Finance throughout implementation stage of product installations, meeting contracted service level agreement. •Project managed efforts with team to improve contracting processes and presented solutions that increased contract renewals by 35% from prior year. •Served as educational resource by providing product knowledge and training on processes and procedures to clients which improved customer support efficiency by 20%. •Monitored contract expiration dates and engaged sales resources, facilitating contract renewals. •Coordinated all cross-functional internal teams, Legal, Contract Management and Finance to define and understand contract requirements and ensure Sarbanes-Oxley compliance. •Defined and managed service offerings for RFI / RFP initiatives with revenue potential of $250K or greater.
What they like about Fed Ex Office:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Information about Fed Ex Office
Company Rank: Not Available
Average length of employment : 6 years
Average salary of employees: $71,500
These are some of the questions we asked our climbers about their experiences with Fed Ex Office:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
