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Cricket Communications Work Values
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Daily Duties at Cricket Communications:
Promoted to General Manager and given additional responsibilities: customer care, retention marketing, CRM and social media. Continued to be responsible for all online marketing, e-commerce and telesales for Cricket. Staff expanded to 65 employees. Total departmental budgets equaled to $150M. Consolidated 9 call centers internationally to 6. Converted the existing customer care culture from one of a managed cost center to a customer care mindset. Combined retention marketing group and customer care into one retention based organization. Within the first 18 months decreased calls/subscriber by more than 60% and costs decreased from $91M/yr to $42M/yr while CSAT metrics more than doubled.
What they like about Cricket Communications:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Customer Experience, Forecasting and Analytics, E-Commerce, CRM, Database Marketing, Direct Marketing, Retention Marketing, Acquisition Marketing, Cross Sell/Upsell Strategies
Information about Cricket Communications
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $275,000
These are some of the questions we asked our climbers about their experiences with Cricket Communications:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Cricket Communications had these interests:
| Books | |
|---|---|
cnn |
news related source |
| Websites | |
| New York Times http://nytimes.com |
New York Times |
| Linkedin http://Linkedin.com |
networking resource |
