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Cricket Communications Work Values
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Daily Duties at Cricket Communications:
Promoted to SVP, Customer Experience and Customer Operations to transform Cricket into a customer centric organization. To improve the overall customer experience from point of sale and account activation to customer service to retention resulting in increased customer lifetime value. Responsible for 165+ direct reports within my organization not including the 3000+ customer service representatives across 7 call centers located internationally. Responsible for operating budgets in excess of $250M and an e-commerce P&L of $500M Departments that reported into me: web/Telesales, customer operations (web, care and field), customer care, business readiness and forecasting and analytics. Throughout my career at Cricket I had the lowest attrition rates of any SVP in the company and the highest employee satisfaction metrics for 4 of the 5 years I was managing at Cricket. Created career pathing for my direct reports and mandated that cascaded down at every level within my organization. Created a culture of openness, communications, and fairness.
What they like about Cricket Communications:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Customer Experience, Forecasting and Analytics, E-Commerce, CRM, Database Marketing, Direct Marketing, Retention Marketing, Acquisition Marketing, Cross Sell/Upsell Strategies
Information about Cricket Communications
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $275,000
These are some of the questions we asked our climbers about their experiences with Cricket Communications:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Cricket Communications had these interests:
| Books | |
|---|---|
cnn |
news related source |
| Websites | |
| New York Times http://nytimes.com |
New York Times |
| Linkedin http://Linkedin.com |
networking resource |
