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Cricket Communications Work Values
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Daily Duties at Cricket Communications:
Promoted to SVP, Customer Experience and Customer Operations to transform Cricket into a customer centric organization. To improve the overall customer experience from point of sale and account activation to customer service to retention resulting in increased customer lifetime value. Responsible for 165+ direct reports within my organization not including the 3000+ customer service representatives across 7 call centers located internationally. Responsible for operating budgets in excess of $250M and an e-commerce P&L of $500M Departments that reported into me: web/Telesales, customer operations (web, care and field), customer care, business readiness and forecasting and analytics. Throughout my career at Cricket I had the lowest attrition rates of any SVP in the company and the highest employee satisfaction metrics for 4 of the 5 years I was managing at Cricket. Created career pathing for my direct reports and mandated that cascaded down at every level within my organization. Created a culture of openness, communications, and fairness.
What they like about Cricket Communications:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Customer Experience, Forecasting and Analytics, E-Commerce, CRM, Database Marketing, Direct Marketing, Retention Marketing, Acquisition Marketing, Cross Sell/Upsell Strategies
Information about Cricket Communications
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $275,000
These are some of the questions we asked our climbers about their experiences with Cricket Communications:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Cricket Communications had these interests:
| Books | |
|---|---|
cnn |
news related source |
| Websites | |
| New York Times http://nytimes.com |
New York Times |
| Linkedin http://Linkedin.com |
networking resource |
