Cricket Communications Work Values

Daily Duties at Cricket Communications:

Promoted to SVP, Customer Experience and Customer Operations to transform Cricket into a customer centric organization. To improve the overall customer experience from point of sale and account activation to customer service to retention resulting in increased customer lifetime value. Responsible for 165+ direct reports within my organization not including the 3000+ customer service representatives across 7 call centers located internationally. Responsible for operating budgets in excess of $250M and an e-commerce P&L of $500M Departments that reported into me: web/Telesales, customer operations (web, care and field), customer care, business readiness and forecasting and analytics. Throughout my career at Cricket I had the lowest attrition rates of any SVP in the company and the highest employee satisfaction metrics for 4 of the 5 years I was managing at Cricket. Created career pathing for my direct reports and mandated that cascaded down at every level within my organization. Created a culture of openness, communications, and fairness.

What they like about Cricket Communications:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Customer Experience, Forecasting and Analytics, E-Commerce, CRM, Database Marketing, Direct Marketing, Retention Marketing, Acquisition Marketing, Cross Sell/Upsell Strategies

Skills

CRM, E-Commerce, Revenue generation, Customer Retention, Omni-channel Strategy

These are some of the questions we asked our climbers about their experiences with Cricket Communications: