American Funds Service Company Work Values

Daily Duties at American Funds Service Company:

• Responsible for managing the performance and development for a team of up to 13 associates. This included annual written performance evaluations. • Managed the business by ensuring team’s level of service met the quality and accuracy standards. • Provided guidance within team on operational issues, technical questions, business processes, and management issues. • Served as a mentor to assist in the development of peers’ people management skills. • Engaged customers to resolve escalated issues, and assisted team members and peers with making sound business decisions to provide outstanding service while mitigating unnecessary risk to the business.

What they like about American Funds Service Company:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Accomplished, Guided, Interviewed, Implemented, Managed, Motivated, Bachelor's Degree, Change Management, Incident Management, Problem Management, Investor Relations, Customer Service Manager, Help Desk, Service Quality, Disaster Recovery, Leadership Development

Skills

P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with American Funds Service Company: