First Community Services Work Values

Daily Duties at First Community Services:

I was responsible for a team that supported all IT network services including: Network Security including Firewalls, Virtual Private Networks (VPN), remote access, Malware detection and mitigation, Host access and detecting and mitigating DDos attacks. The IP Telephony was responsible for all Telephony for the Company, Supporting all Call Mangers, Voice Mail servers, and all phones for Adds, Moves and Changes. The Call Center Team was responsible for all Call Center Applications, integrating with existing PBX’s, and designing a call forwarding plan so we had Call Center up 18 hours a day. Call Centers were located in West Virginia, Killeen Texas and El Paso Texas so we cover the New Mexico and Arizona Customers. Network team was responsible for all Routing, Switching and configuration to over 300 sites via MPLS, with a Wireless backup. The Team was all responsible to all network access both physical access and user access to the network via Virtual Local Area Network (VLAN) assignments, and limited users to only servers they needed access too. The Server Team was responsible for all Microsoft Servers including the Active Directory, Domain Name Server, Email Servers, Data Servers and Disk Arrays. We maintained all user access to internal Servers, worked with Software group for all new applications being deployed for planning of Server capacity needed for applications. AS 400 Team was responsible for updating and maintaining the AS 400, which all banking business is done and closed on a daily basis 7 days a week excluding major Holidays, Christmas Day, Thanksgiving Day and Easter Sunday. I addition they work with the programmers to make sure they were able to test all AS 400 applications on the test LPAR before moving to the production LPAR. My Server team manager, Security Manger, Network Manager and I designed and implemented a Disaster Recovery Center (DRC) in Mesa Arizona which included working with Sprint and other providers to build a high speed network for failover completion to happen in a matter of minutes instead of the 48 hours which was the plan for previous Disaster Recovery. The DRC served not only as a DRC but was intended to be used to provide redundant Servers so maintenance can be done on servers in Killen and in Mesa. I was directly responsible for writing and updating all Network, Security, VPN, end user and Mobile Device or Bring Your Own Device (BYOD) policies. I was also directly responsible to developing and maintaining a 10.2 million dollar budget which included Hardware and Software maintenance, all new purchases for Network, and all employee expenses.

What they like about First Community Services:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

IT Strategy, Network Design, Team Leadership, IT Security Performance Management, Team Movtivation, Creating and Managing Budgets, Vendor Relations, Negotiations, IT Infrastructure, Projects Mangement, IP Telephony, Call Center Support, Change Management, Team Building, Upper Management Communications, Cross Departmental Collaboration, Relationship Biulding, Customer Satisfaction, IT Consultant, Cisco Systems IOS, Microsoft Server and Desktop Software

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Customer Satisfaction, Team Leader, Cross Team Collaboration , Team Builder

These are some of the questions we asked our climbers about their experiences with First Community Services: