Ge Capital Vendor Financial Services Work Values

Daily Duties at Ge Capital Vendor Financial Services:

Reported directly to SVP, Global Operations. Managed all aspects of 350-seat call center, responsible for customer servicing, recovery and support of $8B commercial leasing portfolio for five business platforms. • P&L responsibility for $34MM; managed 5 direct reports, 10 indirect reports and 400+ total employees. • Marquee clients included Canon, Global Business Solutions, Sharp Office Systems, and others. • Responsible for “end-to-end” sales and servicing programs, resulting in single point of consolidated services for major accounts, and direct-to-consumer business. • Transitioned center from platform to process and relationship-based operation, increasing net profit by 22% ($122MM). • Expanded servicing capacity 10% by outsourcing early stage collections, billings, cash administration and records retention to India and Mexico, while reducing expenses by $1.5MM annually. • Led Six Sigma quality improvement programs, reducing costs (by $1MM) and improving efficiency (by 10%). • Drove E-business and digitization initiatives, increasing market share by 5%. • Implemented Web-based and IVR enhanced customer self-services, improving account access with flat resources. • Developed Collection auto-dialer strategies, improving contact rates by20% and reducing delinquency by 50 basis points.

What they like about Ge Capital Vendor Financial Services:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Call Center, Medicare, Health insurance, Consumer Finance, Collection, Government

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Call Center Technolgy, Account management

These are some of the questions we asked our climbers about their experiences with Ge Capital Vendor Financial Services: