Ge Capital Vendor Financial Services Work Values

Daily Duties at Ge Capital Vendor Financial Services:

Reported directly to SVP, Global Operations. Managed all aspects of 350-seat call center, responsible for customer servicing, recovery and support of $8B commercial leasing portfolio for five business platforms. • P&L responsibility for $34MM; managed 5 direct reports, 10 indirect reports and 400+ total employees. • Marquee clients included Canon, Global Business Solutions, Sharp Office Systems, and others. • Responsible for “end-to-end” sales and servicing programs, resulting in single point of consolidated services for major accounts, and direct-to-consumer business. • Transitioned center from platform to process and relationship-based operation, increasing net profit by 22% ($122MM). • Expanded servicing capacity 10% by outsourcing early stage collections, billings, cash administration and records retention to India and Mexico, while reducing expenses by $1.5MM annually. • Led Six Sigma quality improvement programs, reducing costs (by $1MM) and improving efficiency (by 10%). • Drove E-business and digitization initiatives, increasing market share by 5%. • Implemented Web-based and IVR enhanced customer self-services, improving account access with flat resources. • Developed Collection auto-dialer strategies, improving contact rates by20% and reducing delinquency by 50 basis points.

What they like about Ge Capital Vendor Financial Services:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Call Center, Medicare, Health insurance, Consumer Finance, Collection, Government

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Call Center Technolgy, Account management

These are some of the questions we asked our climbers about their experiences with Ge Capital Vendor Financial Services: