Connextions Work Values

Daily Duties at Connextions:

Report directly to the COO of the company. Responsible for all 1600 seat multi-site, inbound/outbound services and sales operation in the Dallas market. Directly supervise 2 Sr. Director and 7 senior level operations managers supporting Member Services and Telesales for 5 client programs. Responsible for build of first Connextions center in the Dallas market in 2012 and currently building second center. Responsibilities include all recruitment, hiring, licensing and management of facilities. • P&L responsibility for $30MM sales vertical in first year with peak capacity of 800 total licensed sales and service agents. • Executive management of United Health M&R sales vertical and client relationship in 2012 across 6 centers in the US. • Delivered top performing sales partner for United M&R sales across multiple vendors with average 32% conversion rates and 96% quality. • Dallas center in AEP year ranked number 1 and 2 in prescription drug program (PDP) and Medicare Advantage (MA) plan sales. • Ramped up successful OptumRx mail order drug program with over 300 advocates meeting performance targets compared to Optum internal and other vendor partners. • Ramped up in three months over 500 licensed insurance agents and 300 service reps across the WellPoint, Well Care and United sales programs and OptumRx prescription drug service programs. • Developed and delivered operational facilities, recruitment and program plans to meet center go live dates in 2012. • In process of ramping up 800+ Richardson site in Dallas market for September go live. • Drove internal College of Insurance program to meet 50% of licensed agent requirements through internal training and licensing program with the State of Texas. • Delivered plan to move call centers to full paperless environment in support of consumer engagement and security initiatives and promote compliance with all regulatory agency requirements.

What they like about Connextions:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Call Center, Medicare, Health insurance, Consumer Finance, Collection, Government

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Call Center Technolgy, Account management

These are some of the questions we asked our climbers about their experiences with Connextions: