Connextions Work Values

Daily Duties at Connextions:

Report directly to the COO of the company. Responsible for all 1600 seat multi-site, inbound/outbound services and sales operation in the Dallas market. Directly supervise 2 Sr. Director and 7 senior level operations managers supporting Member Services and Telesales for 5 client programs. Responsible for build of first Connextions center in the Dallas market in 2012 and currently building second center. Responsibilities include all recruitment, hiring, licensing and management of facilities. • P&L responsibility for $30MM sales vertical in first year with peak capacity of 800 total licensed sales and service agents. • Executive management of United Health M&R sales vertical and client relationship in 2012 across 6 centers in the US. • Delivered top performing sales partner for United M&R sales across multiple vendors with average 32% conversion rates and 96% quality. • Dallas center in AEP year ranked number 1 and 2 in prescription drug program (PDP) and Medicare Advantage (MA) plan sales. • Ramped up successful OptumRx mail order drug program with over 300 advocates meeting performance targets compared to Optum internal and other vendor partners. • Ramped up in three months over 500 licensed insurance agents and 300 service reps across the WellPoint, Well Care and United sales programs and OptumRx prescription drug service programs. • Developed and delivered operational facilities, recruitment and program plans to meet center go live dates in 2012. • In process of ramping up 800+ Richardson site in Dallas market for September go live. • Drove internal College of Insurance program to meet 50% of licensed agent requirements through internal training and licensing program with the State of Texas. • Delivered plan to move call centers to full paperless environment in support of consumer engagement and security initiatives and promote compliance with all regulatory agency requirements.

What they like about Connextions:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Call Center, Medicare, Health insurance, Consumer Finance, Collection, Government

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Call Center Technolgy, Account management

These are some of the questions we asked our climbers about their experiences with Connextions: