C3i, Inc. Work Values

Daily Duties at C3i, Inc.:

• Management of a Top 5 Pharma account that generates multi-million in revenue • Implement and oversee the service delivery of domestic and global IT and business support service desks and hardware operations • Develop account plans that align resources and capabilities with corporate strategy to provide high value services • Strategize with clients to design and architect service solutions to meet their unique business needs, and responsible for implementing and managing these solutions • Manage total cost of ownership by implementing innovative solutions to drive cost down by 20% • Consistently meet all SLA and OLAs (30 per month) at incentive levels while maintaining Customer Satisfaction over 98% through monthly surveys • Global management of resources in remote locations by leading efforts to drive increased customer satisfaction and overcome cultural differences

What they like about C3i, Inc.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Service Delivery, Global Management, Customer Service, Siebel, ITIL Certified, Outsourcing, Vendor Management, Help Desk Support, Hardware Support, Cross Functional Team, Integration, Team Leadership, CRM, Clinical Support, Process Improvement, Business Relationship Management, IT Management, Technical Support, Customer Satisfaction, Business Strategy, Resource Management, Business Analysis, Project Management, Account Management, Business Process, Operations Management, IT Service Management

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Sales Interpretation , P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Global Management, Technical Support, ITIL, Customer Satisfaction, Vendor Management, Account Management, Operations Management, Service Delivery

These are some of the questions we asked our climbers about their experiences with C3i, Inc.: