Osi Collection Services, Inc Work Values

Daily Duties at Osi Collection Services, Inc:

Developed and managed training program, including budget requests for Financial Services and International associates in 4 locations. Managed and developed a diverse team of 6 trainers conducting regular remote and onsite audits to determine trainer effectiveness. • Developed and delivered management operating systems workshops and training programs to first and second level leaders. • Delivered training needs assessments for domestic and near shore operations partners. Provided daily feedback reporting trends for improving business processes. • Manager of Training for Financial Services & International, continued • Administered federally regulated HIPAA & FDCPA compliance training and testing to selected groups. • Developed compliance training materials and job aids for classroom use. • Developed 30, 60 & 90 day refresher training and development courses and brown bag luncheons to associates in their first 90 days of employment. • Analyzed new hire course evaluations and satisfaction surveys to establish new training objectives. • Provided training follow up support and results reports. • Developed and completed training plans and new business / client on-boarding training prior to “go live” dates. • Hired, trained, and managed performance of trainers. • Headed startup & staff-up training plans for international offices, including hiring of front line leaders, development and management of staff until permanent site leader sourced and trained to take over. • Modeled best practices behaviors for international leaders setting the standards and expectations for leading new teams. Lead Facility Trainer (2001 to 2004) • Managed facility training for 250+ associates, supervised one trainer and mentored junior trainer.

What they like about Osi Collection Services, Inc:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Coach, Facilitator, Curriculum Design, ADDIE, Needs Analysis, Systems Software Training, Virtual Training, WebEx, Power point, Excel, Word, Outlook, Captivate, Snagit, Learning Management Systems, Micro-Telecom, RIM, FACS

Skills

P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Coaching, trainng and development

These are some of the questions we asked our climbers about their experiences with Osi Collection Services, Inc: