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State Collection Service, Inc Work Values
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Daily Duties at State Collection Service, Inc:
• Managed and coordinated training programs for 275 call center employees across MN, WI and IL locations. • Designed and trained revenue generating courses and quality assurance programs and provided daily support for all employees to ensure compliance with company policies, state regulations, and FCRA, FDCPA and HIPAA laws. Processed class enrollment, developed, delivered and managed technical and soft skills training programs for new hires, management teams, sales team and clients. • Scheduled and coordinated webinars, classroom training, and CBT programs as well as side-by-side coaching for all employees in Madison & Beloit, WI, Woodbury, MN and Geneva, IL locations. Supervised and developed a team of Training Specialists and Quality Assurance Specialists. • Researched and recommended investment software for collections, sales training and QA needs. Increased quarterly training hours from 300 to 3000+ within six months. • Generated revenue companywide with effective training programs resulting in increased morale, increased productivity and immediate payments which helped sites contribute to company goals.
What they like about State Collection Service, Inc:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Coach, Facilitator, Curriculum Design, ADDIE, Needs Analysis, Systems Software Training, Virtual Training, WebEx, Power point, Excel, Word, Outlook, Captivate, Snagit, Learning Management Systems, Micro-Telecom, RIM, FACS
Information about State Collection Service, Inc
Company Rank: Not Available
Average length of employment : 3 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with State Collection Service, Inc:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
