State Collection Service, Inc Work Values

Daily Duties at State Collection Service, Inc:

• Managed and coordinated training programs for 275 call center employees across MN, WI and IL locations. • Designed and trained revenue generating courses and quality assurance programs and provided daily support for all employees to ensure compliance with company policies, state regulations, and FCRA, FDCPA and HIPAA laws. Processed class enrollment, developed, delivered and managed technical and soft skills training programs for new hires, management teams, sales team and clients. • Scheduled and coordinated webinars, classroom training, and CBT programs as well as side-by-side coaching for all employees in Madison & Beloit, WI, Woodbury, MN and Geneva, IL locations. Supervised and developed a team of Training Specialists and Quality Assurance Specialists. • Researched and recommended investment software for collections, sales training and QA needs. Increased quarterly training hours from 300 to 3000+ within six months. • Generated revenue companywide with effective training programs resulting in increased morale, increased productivity and immediate payments which helped sites contribute to company goals.

What they like about State Collection Service, Inc:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Coach, Facilitator, Curriculum Design, ADDIE, Needs Analysis, Systems Software Training, Virtual Training, WebEx, Power point, Excel, Word, Outlook, Captivate, Snagit, Learning Management Systems, Micro-Telecom, RIM, FACS

Skills

P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Coaching, trainng and development

These are some of the questions we asked our climbers about their experiences with State Collection Service, Inc: