State Collection Service, Inc Work Values

Daily Duties at State Collection Service, Inc:

• Managed and coordinated training programs for 275 call center employees across MN, WI and IL locations. • Designed and trained revenue generating courses and quality assurance programs and provided daily support for all employees to ensure compliance with company policies, state regulations, and FCRA, FDCPA and HIPAA laws. Processed class enrollment, developed, delivered and managed technical and soft skills training programs for new hires, management teams, sales team and clients. • Scheduled and coordinated webinars, classroom training, and CBT programs as well as side-by-side coaching for all employees in Madison & Beloit, WI, Woodbury, MN and Geneva, IL locations. Supervised and developed a team of Training Specialists and Quality Assurance Specialists. • Researched and recommended investment software for collections, sales training and QA needs. Increased quarterly training hours from 300 to 3000+ within six months. • Generated revenue companywide with effective training programs resulting in increased morale, increased productivity and immediate payments which helped sites contribute to company goals.

What they like about State Collection Service, Inc:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Coach, Facilitator, Curriculum Design, ADDIE, Needs Analysis, Systems Software Training, Virtual Training, WebEx, Power point, Excel, Word, Outlook, Captivate, Snagit, Learning Management Systems, Micro-Telecom, RIM, FACS

Skills

P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Coaching, trainng and development

These are some of the questions we asked our climbers about their experiences with State Collection Service, Inc: