Capital One Work Values

Daily Duties at Capital One:

 Utilize various research tools and programs to procure missing document information while having knowledge of Federal Regulations and company policy and procedures with over arching goal to locate customer and obtain good contact information.  Conduct ongoing interviews with customers to ensure extended qualifications and customer program educations.  Prepare and submit hardship re-amortization & recommendations for program approval.  Consult with high risk customers regarding recent changes that affect their ability to maintain loans to modify their loan.  Manage multiple time sensitive accounts simultaneously and draft loan agreements that require 100% accuracy and adherence to Federal regulations.  Participate on team in DEV and UAT environments for the Hardship system enhancement project  Train new employees, facilitate cross training with other departments, and handle special and escalated customers within the department.  Completed 600 modifications in 2012 reducing $300,000.00 for Capital One Auto Finance financial losses.

What they like about Capital One:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Account Management, Hardship, Customer Service

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Design Organizational Process, Business Analysis, Sales Force Automation, Sales Interpretation , P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Capital One: