Creative Office Pavilion Work Values

Daily Duties at Creative Office Pavilion:

 Administer and direct all aspects of service, quality and performance improvement for the company.  Oversee all aspects of the organization’s customer service policies, objectives and initiatives.  Manage and oversee staff of 10 by setting productivity standards and conducting performance reviews.  Organize and administer training for all new and existing customer care employees to ensure consistency throughout the department.  Facilitate communication between the customer care department and all other departments in the company.  Working with all departments to develop and create more efficient processes, address issues and come up with resolutions.  Deal with diversity of clients, professionals and staff  Management of high profile accounts and developing client specific processes to meet their demands, expectations and deadlines to ensure client satisfaction.  Daily management of accounts; order entry, tracking orders, coordinating with vendors and meeting with Project Managers to review job status, coordinating scheduling deliveries and tracking projects through to completion.  Communication with clients to answer any questions with regards to orders once they are placed, confirm scheduling dates, follow up upon completion of projects to ensure satisfaction.  Reconcile orders and prepare for invoicing, design client specific invoices to serve client needs and track invoices through to completion.  Maintain online status reports for clients including such information as ship dates, install dates and resolution of incomplete order status.  Attend monthly meetings with client to review status report and address client concerns and comments.  Provide information to incoming calls and respond to internal requests in a timely manner

What they like about Creative Office Pavilion:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Microsoft Word, Microsoft Excel, Adobe Suite, Windows 2010, 20/20 Applications, AutoCAD

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Creative Office Pavilion: